If you have any questions regarding orders, shipping, returns, refunds, or other shopping-related matters, please contact us via the customer service channels provided on our website. Our customer service team is committed to providing timely and clear assistance and will address issues based on the specific details of your order.

Order Processing and Shipping

All orders are shipped from the United States. Once an order is confirmed, we typically process it on the same day and arrange for shipment as soon as possible. Under normal circumstances, the transit time is approximately 0–1 day. Actual delivery times may vary due to the carrier, holidays, weather conditions, or other factors beyond our control.

Returns and Refunds

To initiate a return, please submit a request within 30 days of receiving your item and follow the return instructions provided by our customer service team. For eligible orders, we will process the refund once the return has been approved. Refunds are typically credited back to the original payment account within 3 days of approval, though the actual time it takes for funds to appear may depend on the processing speed of your bank or payment provider.

Clearance Sale Information

Due to recent ongoing losses, we are currently conducting a clearance sale at prices below our original targets. During this period, some items may be offered at reduced prices; please note that inventory and promotional quantities are limited. We advise customers to carefully review product details, pricing, and return/exchange policies before placing an order. This clearance sale does not affect the consumer rights to which you are legally entitled.

Customer Service

If you need to check your order status, shipping information, return requests, refund progress, or have other order-related inquiries, please contact us using the details listed on our website. To help us process your request more efficiently, please provide your order number and relevant order details when contacting us.

We value every customer’s shopping experience and will address your inquiries and after-sales requests promptly and reasonably.

Email:support@cozywoodfgfurniture.shop